Competence, Work Ethic, and The Quality of Public Services in Village Government
DOI:
https://doi.org/10.68376/IJECRE.v1.i2.a78Keywords:
Competence, Work Ethic, Quality of Public Services, Village GovernmentAbstract
This study aims to examine the effect of competence and work ethic on the quality of public services at the Marga Mulya Village Office. Data were collected through a questionnaire distributed to a sample of 100 residents of Marga Mulya Village, selected using a purposive sampling technique. The data analysis techniques applied were multiple linear regression, the coefficient of determination, and hypothesis testing consisting of the t-test and F-test. The results of the multiple linear regression analysis show that competence and work ethic have regression coefficients of 1.376 and 0.497, respectively. The partial test (t-test) indicates that competence has a positive and significant effect on service quality (t = 3.647), whereas work ethic does not have a significant partial effect (t = 1.200). The simultaneous test (F-test) shows that competence and work ethic jointly have a significant effect on the quality of public services, with a significance level of 0.000. The coefficient of determination test reveals that 51.9% of the quality of public services can be explained by competence and work ethic together, while the remaining 48.1% is explained by other variables not examined in this study.
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